Privacy Policy

Effective Date: October 1, 2025

RoutePe (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile applications (Android and iOS), and services (collectively, the “Platform”).

By using RoutePe, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Name, email, phone number, address
Business/company details
KYC and verification documents
Payment and billing details

1.2 Service Information

Requirements posted for trucks, cranes, earthmovers, and warehouses
Tender details and bids
Financing requests and documents
Insurance preferences

1.3 Technical Information

IP address, device type, browser details
Location data (for FollowMatic™ live tracking)
Usage logs and interaction history

1.4 Sensitive Information

Financial records (for loan applications)
Regulatory and compliance documents per truck/asset

2. How We Use Your Information

We use your data to:

Facilitate marketplace interactions between shippers and service providers
Enable tender posting and automated transporter responses
Provide embedded financing and working capital support
Offer insurance services and claims assistance
Deliver FollowMatic™ live tracking and route optimization
Send compliance reminders for regulatory renewals
Improve our AI-powered rating and recommendation system
Communicate updates, offers, and platform notifications

3. Sharing of Information

We do not sell your personal information. However, we may share information with:

**Service Providers & Partners** – To complete requests (transporters, warehouse operators, insurers, lenders)
**Financial Institutions** – For loan processing and working capital solutions
**Regulatory Authorities** – Where legally required for compliance
**Technology Providers** – For hosting, analytics, and customer support

4. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse, including:

Data encryption (at rest and in transit)
Secure authentication and restricted access
Regular audits and monitoring

5. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your data
Restrict or object to certain processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us at support@routepe.com.

7. Cookies & Tracking

We use **cookies, beacons, and similar technologies** to improve platform performance, personalize user experience, and analyze traffic. You can control cookie preferences via browser settings.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect data from children. If you believe a child has shared information with us, contact us for removal.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and mobile apps with the “Effective Date” revised.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

RoutePe

Email: support@routepe.com

Phone: 9989379838

Address: 3rd Floor, RKP Mansion, Begumpet, Hyderabad - 500016

Our Commitment to Privacy